Office of Information Technology http://www.sacdgh.icu Serving UC Irvine's Technology Needs Wed, 06 May 2020 00:44:34 +0000 en-US hourly 1 http://www.sacdgh.icu/wp-content/uploads/cropped-oit-site-icon-32x32.png Office of Information Technology http://www.sacdgh.icu 32 32 Microsoft Teams Service Degradation http://www.sacdgh.icu/service-alert/microsoft-teams-service-degradation/ Tue, 05 May 2020 23:08:50 +0000 http://www.sacdgh.icu/?post_type=service-alert&p=32482 We are investigating reports of a Microsoft Teams service degradation. Some users are reporting that they are unable to see the status of other users, as well as being unable to change their status. The issue appears to be upstream and Microsoft engineers are investigating.

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Miramonte ResNet Service Degradation http://www.sacdgh.icu/service-alert/miramonte-resnet-service-degradation/ Tue, 05 May 2020 20:53:05 +0000 http://www.sacdgh.icu/?post_type=service-alert&p=32480 We are receiving reports of a ResNet service degradation in Miramonte. Buildings 1 and 15 are affected. Residents are unable to receive a network connection. Our admins are aware and investigating into the issue.

No ETA at this time.

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ResNet Mobile Access Wireless Service Degradation – Balin http://www.sacdgh.icu/service-alert/resnet-mobile-access-wireless-service-degradation-balin/ Fri, 01 May 2020 22:57:41 +0000 http://www.sacdgh.icu/?post_type=service-alert&p=32465 Continue Reading ResNet Mobile Access Wireless Service Degradation – Balin]]> We are aware of a ResNet Mobile Access wireless service degradation at Balin in Middle Earth. Residents are unable to connect to the WiFi. However, wired/Ethernet connection is functional so residents are able to connect their devices to the network jacks in their rooms.

Our network engineers are aware and are investigating into the issue.

The earliest time to resolve this issue will be some time next week.

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UPDATE 1845. Verano Place Network Outage http://www.sacdgh.icu/service-alert/verano-place-network-outage/ Thu, 30 Apr 2020 00:34:19 +0000 http://www.sacdgh.icu/?post_type=service-alert&p=32454 UPDATE 1845. A field technician has been dispatched to campus to investigate the issue.

We are investigating reports of a network outage in Verano Place, apartments 6321-6328. There is no ETA at this time.

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KFS Service Degradation http://www.sacdgh.icu/service-alert/kfs-service-degradation-2/ Mon, 27 Apr 2020 21:14:19 +0000 http://www.sacdgh.icu/?post_type=service-alert&p=32440 Continue Reading KFS Service Degradation]]> We are investigating reports of a KFS service degradation. Users are unable to access the KFS homepage (https://systems.oit.uci.edu/kfs/webapp/dashboard/home) or any other KFS websites after successfully logging in. The page reads the “Application is temporarily unavailable.”

Our admins are aware and looking into the issue. There is no ETA at the time.

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UPDATE 1530. UCPath Online Service Degradation http://www.sacdgh.icu/service-alert/ucpath-online-service-degradation/ Fri, 24 Apr 2020 22:24:08 +0000 http://www.sacdgh.icu/?post_type=service-alert&p=32429 Continue Reading UPDATE 1530. UCPath Online Service Degradation]]> UPDATE 1530. Service appears to be mostly restored. Users who encounter the UCPATH-0001 error should close their browsers and try logging in again. UCOP hopes to fully restore service soon.

We are investigating reports of a UCPath online (ucpath.uci.edu) service degradation. Our admins are aware and looking into the issue.

There is no ETA at this time.

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UPDATE 1815. Exchange/Office 365 service degradation (OWA Only) http://www.sacdgh.icu/service-alert/exchange-office-365-service-degradation-owa-only/ Tue, 21 Apr 2020 00:49:24 +0000 http://www.sacdgh.icu/?post_type=service-alert&p=32396 Continue Reading UPDATE 1815. Exchange/Office 365 service degradation (OWA Only)]]> UPDATE 1815: The issue appears to be limited to Outlook Online. Other Office 365 services like Onedrive & Word Online are unaffected and are accessible by signing in at https://office.com.

We are investigating reports of an Exchange/Office 365 service degradation. OWA (Outlook on the Web) Users are reporting seeing a ‘ Something went wrong’ 500 server error message when trying to login to https://outlook.com/uci.edu. Users who are already logged in are not reporting problems, and there are no reported problems with the Outlook desktop client.

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UPDATE 1300. UCPath Service Degradation http://www.sacdgh.icu/service-alert/ucpath-service-degradation/ Mon, 13 Apr 2020 19:59:18 +0000 http://www.sacdgh.icu/?post_type=service-alert&p=32313 Continue Reading UPDATE 1300. UCPath Service Degradation]]> UPDATE 1300. The issue appears to be affecting UCPath users across all 10 UC campuses. We are working with UCOP to resolve the issue. Thank you for your patience.

We are investigating reports of a UCPath service degradation. Users are reporting seeing the following error after choosing their campus:

UCI Shibboleth IDP – Message Security Error
The request cannot be fulfilled because the message received does not meet the security requirements of the login service.

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UCInet Campus Network Service Degradation http://www.sacdgh.icu/service-alert/ucinet-network-service-degradation-3/ Thu, 02 Apr 2020 00:24:55 +0000 http://www.sacdgh.icu/?post_type=service-alert&p=32236 A fiber cut in the Los Angeles region around 3pm PST resulted in an upstream network service degradation, which affected all CENIC customers including UCI. Our campus network connectivity has stabilized but there’s no ETA as to when upstream service will be fully restored.

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EEE+ GrandCentral Service Degradation http://www.sacdgh.icu/service-alert/eee-grandcentral-service-degradation/ Fri, 27 Mar 2020 23:10:39 +0000 http://www.sacdgh.icu/?post_type=service-alert&p=32144 We have received reports with issues creating Canvas course spaces on EEE+ GrandCentral. Our technicians are currently investigating on a resolution.

No ETA at the time. Thanks for your patience.

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