For the latest information regarding technology support for the Coronavirus situation, please visit UCI TechPrep.

Residential Network Services

NOTE: Due to the COVID-19 outbreak and to protect the health of our staff & residents, OIT will not dispatch field technicians to service network jacks in residential housing until further notice. All on-campus residences have multiple active network jacks that can be used to access the Internet. While the specific layout varies, based on community and building type, you will typically find at least one functional Ethernet jack in each bedroom and each living/common room. Field repairs are rare, but in the event your network jack stops working, please use one of the other available network jacks in your apartment or residence. Be sure to use the *bottom* jacks of each wallplate, as the others are not configured for network use. When connecting your device or router to a new jack, wait a minimum of 10 minutes as it may take some time to obtain an IP address. In the extremely rare event that OIT determines that none of the network jacks work in your unit, we can discuss an alternate plan to provide you with internet access. These will be determined on a case-by-case basis. Thank you for your understanding.

OIT is dedicated to meeting the growing networking needs of not just the UC Irvine campus community (UCInet), but also the residential communities (ResNet). We offer computer networking and cable television assistance to residents of the following communities:

Undergraduate

  • Arroyo Vista
  • Campus Village
  • Mesa Court
  • Middle Earth

Graduate

  • Palo Verde
  • Verano Place

Faculty & Staff (ICHA)

  • Alturas
  • Gabrielino
  • Las Lomas
  • Miramonte
  • Santiago

We do not manage the network for the American Campus Communities at UCI, namely Vista del Campo, Vista del Campo Norte, Camino del Sol, and Puerta del Sol. For technical assistance in those communities, please consult your local housing office.

Our Services

ResNet Mobile Access

Instructions for undergraduates on how to register all of your mobile devices.

Router Setup

Instructions for graduate students, staff, & faculty on how to register your router.

Cable Television

Apogee, our campus cable TV provider, provides service to our undergrad & grad communities.

Contact Us

Email

You can email us at oit@uci.edu. Make sure to include the following information in your email:

  • Name
  • UCInetID
  • Phone Number
  • Name of complex that you live in
  • Building and room number
  • Description of problem. Include pictures if you're reporting a problem with a network jack.
  • IMPORTANT: MAC address & IP address of your router, computer, or mobile phone.
On the Phone
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